Terma perkhidmatan
Last updated: 7 August 2026
Current Standard Offers
- Single Tub: RM178 per tub × 1 tub(s) = RM178; One delivery.
- 3-Month Prepaid Routine: RM162 per tub × 3 tub(s) = RM486; One tub delivered monthly.
- 12-Month Prepaid Ritual: RM129 per tub × 12 tub(s) = RM1,548; One tub delivered monthly.
1. Agreement to these terms
This policy is issued by Radlab Group Enterprise (Registration No. SA0647264-X), trading as ardion+ ("ardion+", "we", "us" or "our"). It applies to orders placed through the Malaysia version of ardion.co, delivered to an accepted Malaysian address, and any Malaysia sales channel that expressly links to this policy. It does not govern a future country-localised international store unless that store expressly adopts this version.
By accessing the website or submitting an order, you agree to these Terms of Service and the policies linked at checkout. If you do not agree, do not use the website or place an order. Mandatory consumer rights prevail over any inconsistent term.
2. Eligibility and customer information
You must be at least 18 years old or have the involvement and permission of a parent or legal guardian who accepts responsibility for the order.
You must provide accurate, current and complete billing, delivery and contact information and promptly correct an error. We may require reasonable verification before accepting, dispatching, changing or refunding an order.
3. About ardion+
ardion+ is positioned as a daily drink mix or powdered beverage made for modern routines. It is not presented as medicine, treatment, a cure, a disease-prevention product or a substitute for professional care.
Website content is general product, purchasing and lifestyle information. It is not medical, nutritional or other professional advice. Read the final approved label, ingredients, allergen statements, preparation directions, storage instructions and warnings before use. Where suitability is uncertain, seek advice from an appropriately qualified professional.
4. Product information and availability
We aim to describe products accurately. Packaging, photographs, colours and presentation may vary because of screen settings, approved packaging updates or production changes, but the product supplied must not be materially different from the accepted order.
Ingredient, nutrition, allergen, certification, quality and safety statements will be published only when verified and approved. Information on the final product page and label at the time of purchase forms part of the product description.
Products and purchase options are subject to availability. We may limit quantities, reject suspected resale or fraudulent activity, correct an obvious error, or discontinue an offer. We will not charge for an order we do not accept, and any captured payment will be refunded.
5. Prices, taxes and delivery charges
Prices in this Malaysia store are stated in Malaysian Ringgit. The product price, applicable tax, delivery cost and any other mandatory charge will be displayed before you submit the order. Delivery is charged separately unless an official promotion clearly states otherwise.
Prices, currencies, payment methods, delivery terms and purchase options for a future country-localised international store may differ and will be governed by the product page, checkout and policies published for that country. A Malaysia price or offer must not be assumed to apply overseas.
An obvious pricing or system error does not require us to supply at the incorrect price. We will contact you to confirm the correct price or cancel and refund the affected order.
6. Purchase options
The current standard offers are shown below. A product page or checkout may display a lawful temporary promotion or updated price before purchase.
The 3-Month Prepaid Routine and 12-Month Prepaid Ritual are one-time prepaid bundles. They are not auto-renewing subscriptions, and no new product payment is charged automatically by ardion+ at the end of the bundle.
Selecting Atome as the payment method does not convert either bundle into a monthly subscription with ardion+. Atome instalments are a separate payment arrangement for the one-time full order price. The applicable Prepaid Purchase Options Cancellation Policy forms part of every prepaid bundle order.
7. Payment
You must use a payment method made available at checkout and be authorised to use it. Malaysia payments may be processed or facilitated through Shopify and Billplz. Atome may also be offered for an eligible order, including a 3-Month Prepaid Routine or 12-Month Prepaid Ritual, subject to Atome approval and the options displayed at checkout.
Where Atome is selected, Atome - not ardion+ or an ardion+ representative - determines eligibility, available payment plans, limits, fees, instalment dates, late-payment consequences and account administration. Those matters are governed by the customer's separate agreement with Atome. ardion+ is the seller of the product and is not the provider of the Atome credit or instalment facility.
Once the payment provider confirms successful payment, ardion+ treats the full order price as paid for the purpose of accepting and fulfilling the order, even though the customer may remain responsible for future payments to Atome. Choosing Atome does not change the ardion+ product price, quantity, monthly delivery schedule, cancellation policy or non-renewing nature of a prepaid bundle unless the ardion+ checkout expressly states otherwise. Any Atome fee or instalment rate is separate from the ardion+ product price and is governed by the customer's Atome agreement.
Atome approval is not guaranteed. Any Atome plan, fee or payment schedule must be taken from the information presented by Atome at checkout or in the Atome app. Do not send card numbers, online-banking passwords, Atome verification codes or one-time passwords to ardion+ staff or representatives.
An order may be held or cancelled where payment fails, is declined, is reversed, appears unauthorised, triggers fraud checks or cannot be verified. If Atome declines or does not complete the transaction, the customer may choose another payment method then available at checkout.
8. Order submission, acknowledgement and acceptance
Checkout lets you review and correct available details before submission. After submission, we will send an electronic acknowledgement without undue delay. An acknowledgement confirms receipt, not necessarily acceptance.
Your order is accepted when we issue an acceptance or dispatch confirmation, or otherwise begin fulfilment after successful payment and verification. We may contact you to correct an error before or after confirmation.
An ardion+ representative may explain approved product and package information or provide an attribution code, but the representative does not collect payment and cannot bind us. A contract is formed only through an approved sales channel and our acceptance.
9. Delivery
Delivery is governed by the Shipping and Delivery Policy. Estimated delivery dates are not guarantees where a delay is beyond reasonable control, but we will act reasonably and provide a remedy where required.
You are responsible for a complete deliverable address, access instructions and a reachable contact number. Additional cost caused by an incorrect address, repeated failed delivery or customer-requested redirection may be charged where fair and disclosed.
10. Cancellations, returns and refunds
Ordinary cancellation, return, replacement and refund rights are set out in the Return and Refund Policy. Prepaid bundles are also governed by the Prepaid Purchase Options Cancellation Policy.
A request concerning an Atome-funded purchase must be submitted to ardion+ under those policies. If approved, ardion+ will initiate the merchant refund through Atome. Atome may then adjust remaining instalments or credit the customer's linked payment method according to its process. The customer remains responsible for payments shown as due by Atome until Atome confirms an adjustment.
Where a sale is subject to a mandatory statutory cooling-off period, prescribed cancellation process or other non-excludable right, that law applies and prevails over a shorter ordinary policy window.
11. Promotions and representative codes
A promotion, referral code or authorised representative code is valid only on the stated terms and within its stated period. Codes have no cash value, may not be sold or duplicated, and may be withdrawn where misused, fraudulent or published contrary to campaign terms.
Use of a representative code may attribute the sale for internal commission purposes but does not increase the ordinary customer price unless the checkout clearly states a separate lawful charge.
12. Customer accounts
You are responsible for keeping account access and verification codes secure. Notify us promptly of suspected unauthorised access. We may suspend an account to protect customers, the store or payment systems.
13. Reviews and submissions
If you submit a review, photograph, comment or other content, it must be truthful, based on genuine experience, lawful and respectful. Do not include another person’s personal data without permission, medical claims, false endorsements, unlawful content or intellectual property you do not have a right to use.
You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce and display the submission for ardion+ business communications, subject to applicable privacy law. We may moderate or remove content, but are not required to publish every submission.
14. Acceptable use
You must not misuse the website, attempt unauthorised access, interfere with security, introduce malware, scrape or harvest data, impersonate another person, conduct fraud, use the website for unlawful resale, or exploit an error after becoming aware of it.
15. Intellectual property
The ardion+ name, logos, packaging artwork, website design, photographs, copy, graphics and other materials are owned by or licensed to us. You may view and make a reasonable personal copy for non-commercial use. No other licence is granted without written permission.
16. Third-party services and links
The website may use or link to Shopify, Billplz, Atome, couriers, social platforms and other third-party services. Their separate terms may apply. We are not responsible for a third party's independent approval decision, credit limit, instalment schedule, fees, late-payment administration, system availability or content outside our reasonable control, but this does not remove responsibility that Malaysian law places on us as the product supplier.
17. Disclaimer and limitation
To the extent permitted by law, the website is provided on an “as available” basis and we do not guarantee uninterrupted or error-free access. We are not liable for indirect or consequential loss that was not reasonably foreseeable and was not caused by our breach, negligence, fraud or wilful misconduct.
Nothing in these terms excludes or limits liability or a consumer guarantee that cannot lawfully be excluded, including liability for defective products, fraud, wilful misconduct, death or personal injury where exclusion is prohibited.
18. Indemnity for unlawful misuse
To the extent permitted by law, you are responsible for direct loss reasonably caused by your fraud, deliberate unlawful use, infringement of another person’s rights or material breach of these terms. This clause does not make a consumer responsible for our product defect, fulfilment failure or unlawful conduct.
19. Changes
We may update the website, products, prices and these terms prospectively. The terms presented when an order is submitted ordinarily govern that order, except where a change is required by law or agreed with you. We will post an updated effective date.
20. Suspension and termination of access
We may suspend or terminate website or account access where reasonably necessary for security, fraud prevention, unlawful conduct or material breach. This does not remove rights relating to a valid accepted order or refund.
21. Severability and no waiver
If a term is invalid or unenforceable, it will be read down or severed to the minimum extent necessary and the remaining terms continue. A delay in enforcing a right is not a waiver.
22. Governing law and disputes
These terms govern the Malaysia store and are governed by the laws of Malaysia. Please submit a complaint to us first so we can attempt a good-faith resolution. Nothing prevents a consumer from using the Tribunal for Consumer Claims, a regulator, court or another process legally available.
A future country-localised international store, overseas price or recurring subscription will require the terms and consumer disclosures published for that country. This Malaysia version must not be relied on as the final policy for an overseas store.
23. Contact
Email: hello@ardion.co
Customer-service / WhatsApp: +60 11-1196 5056
Address: A-3A-12, Street Mall, One South, Jalan OS, Seri Kembangan, 43300 Selangor, Malaysia