Cancellation policy

Last updated: 7 August 2026

1. Important: these are not auto-renewing subscriptions

The 3-Month Prepaid Routine and 12-Month Prepaid Ritual are one-time prepaid product bundles. The full ardion+ order price is due at checkout, and ardion+ ordinarily delivers one tub per scheduled month. No new product payment is charged automatically by ardion+ when the bundle ends.

If the customer chooses Atome, Atome may allow the customer to pay the full order price through a separate instalment arrangement. That arrangement is between the customer and Atome. It does not convert the ardion+ bundle into a monthly subscription, instalment sale by ardion+ or auto-renewing purchase.

The Shopify checkout may label this page “Subscription policy” or “Purchase options cancellation policy” because of the purchase-option technology used. That label does not change the one-time prepaid nature of the ardion+ offers.

2. Current prepaid offers

The 3-Month Prepaid Routine costs RM486 in total, equivalent to RM162 per tub for three tubs.

The 12-Month Prepaid Ritual costs RM1,548 in total, equivalent to RM129 per tub for twelve tubs.

Delivery is charged separately unless an official promotion says otherwise. The collection method and total mandatory charges must be shown before order submission.

Billplz processes or facilitates Malaysia payments. Atome may be offered as an optional payment method subject to Atome approval and the plan, limits, fees and payment schedule displayed by Atome. The amount payable to ardion+ remains the order total shown at checkout. Any separate Atome instalment rate, fee or charge is governed by Atome and must be disclosed by Atome before the customer confirms the payment plan.

3. Full cancellation shortly after purchase

You may request full cancellation within one hour after placing the order, provided no tub has entered fulfilment or been dispatched. A request is not effective until confirmed in writing.

Where approved, we will refund the product payment and any delivery charge that has not been incurred through the original payment channel. For an Atome purchase, ardion+ will initiate the merchant refund through Atome. Atome may adjust the customer's outstanding instalments or return funds to the linked payment method, and payment-provider or bank processing time may apply. The customer should continue to pay any amount shown as due by Atome until Atome confirms the adjustment.

4. Cancelling remaining undelivered tubs

After the one-hour period, you may request cancellation of the remaining undelivered portion of a prepaid bundle by contacting us at least five business days before the next scheduled dispatch.

Our recommended customer-facing calculation is a pro-rata refund at the prepaid per-tub price for each tub not dispatched and not already in irreversible fulfilment: RM162 for each eligible undelivered tub under the 3-Month Prepaid Routine, or RM129 for each eligible undelivered tub under the 12-Month Prepaid Ritual. Any unused delivery charge collected for an undelivered shipment will also be refunded.

For an Atome purchase, the approved pro-rata amount will be initiated through Atome rather than paid separately by ardion+ in cash. Atome may apply it by reducing the outstanding order balance, adjusting future instalments or crediting the customer's linked payment method. The customer remains responsible for payments displayed as due until Atome confirms the adjustment.

This pro-rata approach is a recommended commercial policy and must be approved by ardion+ management before publication. If management adopts a different lawful calculation, this clause and every checkout summary must be revised consistently.

5. Tub already in fulfilment

A tub that has already been dispatched or entered irreversible fulfilment before a timely cancellation request may be treated as fulfilled and excluded from the prepaid cancellation refund. If it arrives damaged, defective, incorrect, materially different or unsafe, the Return and Refund Policy applies.

6. Address changes and scheduling

Request a delivery-address change at least five business days before scheduled dispatch. The change is effective only after verification and written confirmation. A delivery-cost difference may apply.

Delivery pauses or major schedule changes are not automatic. We may approve an exception in writing, subject to stock, product shelf life, courier arrangements and any delivery-cost difference.

7. If ardion+ cannot supply a future tub

If we cannot supply a scheduled future tub, we will offer a reasonable delayed date or a pro-rata refund at the prepaid price of the affected tub, together with any unused delivery charge collected for that shipment. A goodwill item does not replace the paid product or refund unless you agree.

8. Failed delivery

If a scheduled parcel is returned because of an incorrect or incomplete customer address, recipient unavailability, refusal without a valid product issue or failure to collect, re-delivery may require a new delivery charge. We bear reasonable re-delivery cost where the failure was caused by us or the courier.

9. No automatic renewal or conversion

At the end of the third or twelfth scheduled tub, the ardion+ bundle ends. We will not automatically convert it to another bundle, recurring ardion+ charge or subscription. A new order requires your active choice and payment authorisation.

Any remaining payment due to Atome under the customer's separate Atome agreement is not a renewal charge by ardion+ and does not extend the ardion+ delivery term.

10. Mandatory rights

Nothing in this policy excludes a statutory cooling-off period, prescribed cancellation procedure, consumer guarantee or other right that applies by law. If a telephone, WhatsApp or representative-assisted transaction is legally classified as direct selling, any mandatory requirements applicable to that transaction prevail over this ordinary policy.

11. How to request cancellation

Email hello@ardion.co or use the customer-account cancellation request where available. Include the order number, purchaser name, contact details, purchase option, payment method and the undelivered tubs you want cancelled.

For an Atome purchase, contact ardion+ first. Atome does not decide ardion+ return eligibility and cannot ordinarily initiate the merchant refund without ardion+ action. After we confirm that a refund has been initiated, use the Atome app or official Atome support for questions about the adjusted instalment schedule or credit status.

Customer-service / WhatsApp: +60 11-1196 5056