Cancellation policy
Last updated: 24 July 2026
1. Important: these are not auto-renewing subscriptions
The 3-Month Prepaid Routine and 12-Month Prepaid Ritual are one-time prepaid product bundles. You pay the stated product total once. Ardion+ ordinarily delivers one tub per scheduled month. No new product payment is charged automatically when the bundle ends.
The Shopify checkout may label this page “Subscription policy” or “Purchase options cancellation policy” because of the purchase-option technology used. That label does not change the one-time prepaid nature of the Ardion+ offers.
2. Current prepaid offers
The 3-Month Prepaid Routine costs RM486 in total, equivalent to RM162 per tub for three tubs.
The 12-Month Prepaid Ritual costs RM1,548 in total, equivalent to RM129 per tub for twelve tubs.
Delivery is charged separately unless an official promotion says otherwise. The collection method and total mandatory charges must be shown before order submission.
3. Full cancellation shortly after purchase
You may request full cancellation within one hour after placing the order, provided no tub has entered fulfilment or been dispatched. A request is not effective until confirmed in writing.
Where approved, we will refund the product payment and any delivery charge that has not been incurred. Payment-provider processing time may apply.
4. Cancelling remaining undelivered tubs
After the one-hour period, you may request cancellation of the remaining undelivered portion of a prepaid bundle by contacting us at least five business days before the next scheduled dispatch.
Our recommended customer-facing calculation is a pro-rata refund at the prepaid per-tub price for each tub not dispatched and not already in irreversible fulfilment: RM162 for each eligible undelivered tub under the 3-Month Prepaid Routine, or RM129 for each eligible undelivered tub under the 12-Month Prepaid Ritual. Any unused delivery charge collected for an undelivered shipment will also be refunded.
This pro-rata approach is a recommended commercial policy and must be approved by Ardion+ management before publication. If management adopts a different lawful calculation, this clause and every checkout summary must be revised consistently.
5. Tub already in fulfilment
A tub that has already been dispatched or entered irreversible fulfilment before a timely cancellation request may be treated as fulfilled and excluded from the prepaid cancellation refund. If it arrives damaged, defective, incorrect, materially different or unsafe, the Return and Refund Policy applies.
6. Address changes and scheduling
Request a delivery-address change at least five business days before scheduled dispatch. The change is effective only after verification and written confirmation. A delivery-cost difference may apply.
Delivery pauses or major schedule changes are not automatic. We may approve an exception in writing, subject to stock, product shelf life, courier arrangements and any delivery-cost difference.
7. If Ardion+ cannot supply a future tub
If we cannot supply a scheduled future tub, we will offer a reasonable delayed date or a pro-rata refund at the prepaid price of the affected tub, together with any unused delivery charge collected for that shipment. A goodwill item does not replace the paid product or refund unless you agree.
8. Failed delivery
If a scheduled parcel is returned because of an incorrect or incomplete customer address, recipient unavailability, refusal without a valid product issue or failure to collect, re-delivery may require a new delivery charge. We bear reasonable re-delivery cost where the failure was caused by us or the courier.
9. No automatic renewal or conversion
At the end of the third or twelfth scheduled tub, the bundle ends. We will not automatically convert it to another bundle, recurring charge or subscription. A new order requires your active choice and payment authorisation.
10. Mandatory rights
Nothing in this policy excludes a statutory cooling-off period, prescribed cancellation procedure, consumer guarantee or other right that applies by law. If a telephone, WhatsApp or representative-assisted transaction is legally classified as direct selling, any mandatory requirements applicable to that transaction prevail over this ordinary policy.
11. How to request cancellation
Email hello@ardion.co or use the customer-account cancellation request where available. Include the order number, purchaser name, contact details, purchase option and the undelivered tubs you want cancelled.
Customer-service / WhatsApp: +60 11-1196 5056