Terms of service
Last updated: 24 July 2026
CURRENT STANDARD OFFERS
- Single Tub: RM178 per tub × 1 tub(s) = RM178; One delivery.
- 3-Month Prepaid Routine: RM162 per tub × 3 tub(s) = RM486; One tub delivered monthly.
- 12-Month Prepaid Ritual: RM129 per tub × 12 tub(s) = RM1,548; One tub delivered monthly.
1. Agreement to these terms
This policy is issued by Radlab Group Enterprise (Registration No. SA0647264-X), trading as Ardion+ ("Ardion+", "we", "us" or "our"). It applies to purchases made through ardion.co and any checkout or sales channel that expressly links to this policy.
By accessing the website or submitting an order, you agree to these Terms of Service and the policies linked at checkout. If you do not agree, do not use the website or place an order. Mandatory consumer rights prevail over any inconsistent term.
2. Eligibility and customer information
You must be at least 18 years old or have the involvement and permission of a parent or legal guardian who accepts responsibility for the order.
You must provide accurate, current and complete billing, delivery and contact information and promptly correct an error. We may require reasonable verification before accepting, dispatching, changing or refunding an order.
3. About Ardion+
Ardion+ is positioned as a daily drink mix or powdered beverage made for modern routines. It is not presented as medicine, treatment, a cure, a disease-prevention product or a substitute for professional care.
Website content is general product, purchasing and lifestyle information. It is not medical, nutritional or other professional advice. Read the final approved label, ingredients, allergen statements, preparation directions, storage instructions and warnings before use. Where suitability is uncertain, seek advice from an appropriately qualified professional.
4. Product information and availability
We aim to describe products accurately. Packaging, photographs, colours and presentation may vary because of screen settings, approved packaging updates or production changes, but the product supplied must not be materially different from the accepted order.
Ingredient, nutrition, allergen, certification, quality and safety statements will be published only when verified and approved. Information on the final product page and label at the time of purchase forms part of the product description.
Products and purchase options are subject to availability. We may limit quantities, reject suspected resale or fraudulent activity, correct an obvious error, or discontinue an offer. We will not charge for an order we do not accept, and any captured payment will be refunded.
5. Prices, taxes and delivery charges
Prices are stated in Malaysian Ringgit. The product price, applicable tax, delivery cost and any other mandatory charge will be displayed before you submit the order. Delivery is charged separately unless an official promotion clearly states otherwise.
An obvious pricing or system error does not require us to supply at the incorrect price. We will contact you to confirm the correct price or cancel and refund the affected order.
6. Purchase options
The current standard offers are shown below. A product page or checkout may display a lawful temporary promotion or updated price before purchase.
The 3-Month Prepaid Routine and 12-Month Prepaid Ritual are one-time prepaid bundles. They are not auto-renewing subscriptions, and no new product payment is charged automatically at the end of the bundle.
The applicable Prepaid Purchase Options Cancellation Policy forms part of every prepaid bundle order.
7. Payment
You must use a payment method made available at checkout and be authorised to use it. Payment is handled by Shopify and authorised payment providers. Do not send card numbers, online-banking passwords or one-time passwords to Ardion+ staff or representatives.
An order may be held or cancelled where payment fails, is reversed, appears unauthorised, triggers fraud checks or cannot be verified.
8. Order submission, acknowledgement and acceptance
Checkout lets you review and correct available details before submission. After submission, we will send an electronic acknowledgement without undue delay. An acknowledgement confirms receipt, not necessarily acceptance.
Your order is accepted when we issue an acceptance or dispatch confirmation, or otherwise begin fulfilment after successful payment and verification. We may contact you to correct an error before or after confirmation.
An Ardion+ representative may explain approved product and package information or provide an attribution code, but the representative does not collect payment and cannot bind us. A contract is formed only through an approved sales channel and our acceptance.
9. Delivery
Delivery is governed by the Shipping and Delivery Policy. Estimated delivery dates are not guarantees where a delay is beyond reasonable control, but we will act reasonably and provide a remedy where required.
You are responsible for a complete deliverable address, access instructions and a reachable contact number. Additional cost caused by an incorrect address, repeated failed delivery or customer-requested redirection may be charged where fair and disclosed.
10. Cancellations, returns and refunds
Ordinary cancellation, return, replacement and refund rights are set out in the Return and Refund Policy. Prepaid bundles are also governed by the Prepaid Purchase Options Cancellation Policy.
Where a sale is subject to a mandatory statutory cooling-off period, prescribed cancellation process or other non-excludable right, that law applies and prevails over a shorter ordinary policy window.
11. Promotions and representative codes
A promotion, referral code or authorised representative code is valid only on the stated terms and within its stated period. Codes have no cash value, may not be sold or duplicated, and may be withdrawn where misused, fraudulent or published contrary to campaign terms.
Use of a representative code may attribute the sale for internal commission purposes but does not increase the ordinary customer price unless the checkout clearly states a separate lawful charge.
12. Customer accounts
You are responsible for keeping account access and verification codes secure. Notify us promptly of suspected unauthorised access. We may suspend an account to protect customers, the store or payment systems.
13. Reviews and submissions
If you submit a review, photograph, comment or other content, it must be truthful, based on genuine experience, lawful and respectful. Do not include another person’s personal data without permission, medical claims, false endorsements, unlawful content or intellectual property you do not have a right to use.
You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce and display the submission for Ardion+ business communications, subject to applicable privacy law. We may moderate or remove content, but are not required to publish every submission.
14. Acceptable use
You must not misuse the website, attempt unauthorised access, interfere with security, introduce malware, scrape or harvest data, impersonate another person, conduct fraud, use the website for unlawful resale, or exploit an error after becoming aware of it.
15. Intellectual property
The Ardion+ name, logos, packaging artwork, website design, photographs, copy, graphics and other materials are owned by or licensed to us. You may view and make a reasonable personal copy for non-commercial use. No other licence is granted without written permission.
16. Third-party services and links
The website may use or link to Shopify, payment providers, couriers, social platforms and other third-party services. Their separate terms may apply. We are not responsible for third-party content or systems outside our reasonable control, but this does not remove responsibility that Malaysian law places on us as supplier.
17. Disclaimer and limitation
To the extent permitted by law, the website is provided on an “as available” basis and we do not guarantee uninterrupted or error-free access. We are not liable for indirect or consequential loss that was not reasonably foreseeable and was not caused by our breach, negligence, fraud or wilful misconduct.
Nothing in these terms excludes or limits liability or a consumer guarantee that cannot lawfully be excluded, including liability for defective products, fraud, wilful misconduct, death or personal injury where exclusion is prohibited.
18. Indemnity for unlawful misuse
To the extent permitted by law, you are responsible for direct loss reasonably caused by your fraud, deliberate unlawful use, infringement of another person’s rights or material breach of these terms. This clause does not make a consumer responsible for our product defect, fulfilment failure or unlawful conduct.
19. Changes
We may update the website, products, prices and these terms prospectively. The terms presented when an order is submitted ordinarily govern that order, except where a change is required by law or agreed with you. We will post an updated effective date.
20. Suspension and termination of access
We may suspend or terminate website or account access where reasonably necessary for security, fraud prevention, unlawful conduct or material breach. This does not remove rights relating to a valid accepted order or refund.
21. Severability and no waiver
If a term is invalid or unenforceable, it will be read down or severed to the minimum extent necessary and the remaining terms continue. A delay in enforcing a right is not a waiver.
22. Governing law and disputes
These terms are governed by the laws of Malaysia. Please submit a complaint to us first so we can attempt a good-faith resolution. Nothing prevents a consumer from using the Tribunal for Consumer Claims, a regulator, court or another process legally available.
23. Contact
Email: hello@ardion.co
Customer-service / WhatsApp: +60 11-1196 5056
Address: A-3A-12, Street Mall, One South, Jalan OS, Seri Kembangan, 43300 Selangor, Malaysia